# Support Information

Sometimes you will need help with the CD-ROM. We are here for you; however, our staff can only assist with information about the book and help with the CD-ROM (for example, missing files and the like). We, unfortunately, are not authorized to help with computer malfunction, system errors, or third-party applications.

If you need help, or are unsure where to go for help, you can contact us through our Web site. You should get a response within 24 to 48 hours. Go to Que Publishing to submit an email. You will need to provide the following information:

1) Full Title of the Book.
2) The ISBN of the Book. (0789725843)
3) Your Name.
4) Your Email Address.
5) Your Problem or Question.
6) System Information.

Sometimes we will have already resolved problems, such as file updates or errata. You can find this information and more at: www.quepublishing.com. You will need the ISBN of the book (0789725843) to access that information.